Quay Australia

Immediately after placing an online order I noticed that the address was wrong, it autofilled to an old address in Texas.

I called customer service to change the address. Customer service was very rude, they said it wasn't possible to change the address or cancel the order.

I was a loyal customer purchasing dozens of pairs of glasses over the years.

Hello, I placed an order on 2/22 I believe, I don't have the order number, but I didn't receive a confirmation email. Can you please provide status and tracking number if available?

PATSY BELTRAN

Patsybeltranr@***.com

delivery address: 612 BLACKSHAW LN APT 45 SAN YSIDRO CA 92173

Thank you in advance

Ordered 29th Nov. Dispatched 6th Dec.

Zero updates since then.

Customer service is not replying. Where is my parcel?

Use The system autopopulated an address from years ago I couldnt cancel or change the order. Terrible system.

I have to wait until it ships and then beg the delivery service to change the address.. which will not happen (I work for them so I know we dont do this).

This will be my last order. Very unhappy.

I have a Quay gift card with a 100 dollar balance, but it's not working. Can you please help me? I want to buy sunglasses now.

I placed an order during Quay's buy one get one free deal, but made a slight mistake in the color for one of the pairs of sunglasses ordered. I realized this immediately upon placing the order and reached out to customer service via email within minutes (no one will pick up a call, so email is the only option) to see if they could edit my order, something that usually is not a problem if contacted immediately.

They told me nothing could be done; not only that, but I have to send back both pairs of glasses since there was a buy one get one free deal going on, even though only one pair needs to be returned. Yes, both pairs I ordered were the same price so there would be no loss on their end if I only sent back the sunglasses that were wrong. I also have to pay for shipping to send them back which is going to be deducted from my refund. I initially paid an extra $20 for expedited shipping which they do not include as part of the refund, so I will now be losing out on quite a bit of money all because the 'customer service' representatives could not edit my order mere seconds after it was placed on my end.

I then requested them to cancel my order altogether because I am not happy with any of this. They also stated that cannot be done - shocker! There is no good reason why an order cannot be cancelled less than an hour after it was placed. Not even near an hour, minutes after being placed.

Very upset.

Clearly, no one who works there wants to do their job or be fair to their customers. I won't be shopping with them again.

I have not been able to order two RX Sunglasses from your site. I get a message indicating it can't add a new RX because of age.

If Quay chooses to discriminate, please confirm.

I will stop any thoughts of doing business with your company. I will be happy to inform tens of thousands not to waste time or resources with your company.

I didnt get anything done they messed up my order and now cant fix it Im disappointed to say the least

Can't find or get through to your store either through email, web page and calls. Your web page sucks, I can never get a page that works, even when I attempt to make a purchase.

And, when I finally got through your customer service line, the agent couldn't even speak English. What's the deal with when I wanted to return one pair of sunglasses out of two that I had purchase, I was forced to return both of them in order to receive my refund. Wow! I couldn't even keep the pair of sunglasses I liked.

Well, I have my refund credit now!

Now what's the next purchase dilemma I'll have to go through with the credit line I have? After this purchase I don't think I'll be doing business with you anymore.

I spent 136 dollars on sunglasses that didnt last for 6 months, its a cheap product made. China customer service said I neglected them and broke them .

They cheap sunglasses made with cheap materials . Dont spend money on quay buy costa Del Mar they are fantastic.

Quay should go out of business . They products ands terrible customer service

I called to complain about my order didn't go through on Cyber Monday and instead of helping, he (customer service) response was why did you wait all day to order?

I asked to talk to someone else because obviously he couldn't help me, and he hung up on me. I called back, and they said just to email my complaint.

Disappointed- bought sunglasses that state returns eligible for 30 at no cost. The item went on sale a week after I received them for 50% off, however, they would not honor the sale as they stated that is not their policy, I could purchase another one at the sale price and I could return original purchase for a refund - they would send me a return label for free - the snag is they charge a $7 restocking fee which basically covers the shipping costs and its in the fine details you dont see - so they dont have free returns - lesson learned

I just called your customer service to get a screw for my sunglasses that were $65 and your representative said he could not send me screws to fix my glasses that you probably paid $5.00 for then charged $65!!! Really poor customer service for a product I will never purchase again from your company!!!

Buyers beware! Great taking care of the customer NOT!!!

I thought I ordered a pair of sunglasses that I had before but a mini version showed up. Id love to exchange for the big version of the same sunglasses!

I ordered two pairs of sunglasse, one of which I already had last year same style and color. Just got them and they were way too tight on my head. Wanted to know if I can exchange for a smaller size.