Contact Quay Australia Customer Service
Quay Australia Phone Numbers and Emails
Toll-Free Number:
-
(877) 505-7829
Quay Australia Emails:
Quay Australia Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Quay Australia is (877) 505-7829.
The average hold time is from 5 to 10 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Quay Australia may ask you for the following information to identify you as a customer: email, order id or tracking no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Quay Australia is (877) 505-7829.
The average hold time is from 5 to 10 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Quay Australia may ask you for the following information to identify you as a customer: email, order id or tracking no or address or zip code.
People call Quay Australia mainly because of return/ replace, product/ service, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Quay Australia is customercare@quayaustralia.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Quay Australia?
Most Popular Number:
| Total calls: 2 457 | Issues resolved: 53 | Last call: Dec 29, 2025 |
Contact Information
Quay Australia Website:
Quay Australia Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
For Australian customers (claims)
Acclime Australia
PO Box 374
Flinders Lane VIC 8009
Australia
How Good is Quay Australia's Customer Service?
Summary of Quay Australia Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Quay Australia?
Shipping and Delivery Question:
- “Wrong order”
- “Wrong address”
- “Wrong address on order”
Return/ Replace Question:
- “Replacement lens and one screw”
- “Return”
- “Having trouble making a return”
Product/ Service Question:
- “I made a purchase but never received my sunglasses”
- “Broken glasses”
- “Missing purchase”
Request for Information Question:
- “I have a question”
- “Question about style of sunglasses”
- “I need help with my order”
Activation/ Cancellation Question:
- “Para cancelar”
- “Cancel order”
- “Cancel club membership”
Payments and Charges Question:
- “Discount”
- “Double charge without purchase”
- “Discount not appllied”
Refund Question:
- “Refund”
- “They are denying my refund after receiving the return!”
- “Email I received for refund”
Account Question:
- “Reorder wholesale account”
- “To discuss new membership”
- “Can't access my quay account”
Cards Question:
- “My credit card was charged three times”
- “Wrong card used”
- “Purchased a gift card”
Website/ Application Question:
- “Photo stuck on website”
- “Site won't except order”
- “I order sunglasses on their website over a month ago and my order still hasn't even shipped. It is pretty much impossible to get in contact with them. They need to work on customer service big time.”
Staff Question:
- “Customer service”
Other Question:
- “Put in wrong email on order”
- “Make order”
- “Retud”
Compare Quay Australia Customer Service To
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