Contact Quay Australia Customer Service
Quay Australia Phone Numbers and Emails
Toll-Free Number:
-
(877) 505-7829
Quay Australia Emails:
How to Contact Quay Australia?
Most Popular Number:
| Total calls: 2 428 | Issues resolved: 53 | Last call: Dec 3, 2024 |
Quay Australia Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Quay Australia is 8775057829.
The average hold time is from 5 to 10 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Quay Australia may ask you for the following information to identify you as a customer: email, order id or tracking no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Quay Australia is 8775057829.
The average hold time is from 5 to 10 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Quay Australia may ask you for the following information to identify you as a customer: email, order id or tracking no or address or zip code.
People call Quay Australia mainly because of return/ replace, request for information, shipping and delivery.
33% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Quay Australia is customercare@quayaustralia.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Quay Australia Website:
Quay Australia Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
For Australian customers (claims)
Acclime Australia
PO Box 374
Flinders Lane VIC 8009
Australia
How Good is Quay Australia's Customer Service?
Summary of Quay Australia Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Quay Australia?
Shipping and Delivery Question:
- “Wrong address”
- “Change shipping”
- “Wrong order”
Return/ Replace Question:
- “Replace glasses”
- “Return”
- “I need a return label”
Request for Information Question:
- “I need help with my order”
- “Question about order”
- “Need help with order”
Product/ Service Question:
- “Problem with order. I was charged twice by my bank but does not look like I actually ordered the sunglasses. I received no confirmation number, emails or anything. Just got the money taken out and the sunglasses still show that they’re on my cart.”
- “Purchase”
- “Purchase problem”
Activation/ Cancellation Question:
- “Para cancelar”
- “Cancel order”
- “Cancel club membership”
Payments and Charges Question:
- “Double charge without purchase”
- “Discount not appllied”
- “Billing questions”
Refund Question:
- “Refund”
- “They are denying my refund after receiving the return!”
- “Email I received for refund”
Account Question:
- “To discuss new membership”
- “Can't access my quay account”
- “Quay membership”
Cards Question:
- “My credit card was charged three times”
- “Wrong card used”
- “Purchased a gift card”
Website/ Application Question:
- “Photo stuck on website”
- “Site won't except order”
- “I order sunglasses on their website over a month ago and my order still hasn't even shipped. It is pretty much impossible to get in contact with them. They need to work on customer service big time.”
Staff Question:
- “Customer service”
Other Question:
- “Ordered”
- “Glasses”
- “Cannot find my order been waiting two weeks”
Compare Quay Australia Customer Service To
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