Quay Australia
Reviews and Complaints
Odessa, Texas
I need help with my order
The shipping address is wrong that's not my address, that address is an hour i have emailed and called nobody can help I don't think its fair someone to keep what i paid pay for
Seattle, Washington
Poor customer service
I ordered multiple products from this company over the years Without problems but as of recently my order was wrong, and when I called to get the issue fixed not only did they make it super complicated when it was a fault on their end the representative I was on the phone with wasnt aware I was still on the phone and the lady said The *** *** hung up on me when I was still in fact on the phone.. and then they didnt respond to make the issue right until I had to call once again and and still have not seen a refund to my bank account almost 2 weeks later..
wish I wasnt like this but customer service skills need to change all over when people work in this kind of industry! Very disappointed
User's recommendation: Go else where!
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Verified Reviewer
Horrible website that scams and steals!!!
Stole money from my card! Had card info saved, card was charged butt no confirmation, nothing in orders, perfectly scammed or hacked by quay!
Preferred solution: Full refund
User's recommendation: Don’t add any cards, even if you’re a quay member
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leland, North Carolina
Never received my order
Cant get through to customer service and never received my order. Company states that theyre basically not responsible for anything once the product is shipped. Thats a bunch of bs
User's recommendation: Find another company to give your business to
Riverview, Florida
No response to multiple emails or phone call
Ordered prescription sunglasses
Sent prescription
They said missing data
I sent missing data 6 times and they never acknowledged
Cancelled order despite multiple emails
Difficult to find live person to talk to
When i did she said another dept would help and this never happened
User's recommendation: Do not order prescriptions
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Melbourne, Victoria
I still haven’t received a returns label
I fill out the form to return my sunglasses and its still under review , they where the wrong size sent , I just want to send them back before Christmas please
User's recommendation: To much drama to go through if you have to sent them back
Really frustrated customer
UpdateReceived an email from Ceo Jodi Bricker wanting to know if I was satisfied with the resolution involving my order. I expressed my disappointment in still not receiving the prescription glasses I order.
After doing some research on Quay Australia I found an article with information given by Quay stated that prescription lens are sent to Asia "China" to fill prescription which explains why it takes so long an information on your order are not available. I asked Ms.
Bricker if that is true, she has not responded. Consumers beware not only are the frames made in China your prescription info is sent to Asia also so they can be made there.
This weeks update, even after speaking with the CEO and Customer Service Manager I am still waiting for my glasses to ship.14 work days "18 total days" since I placed my order.If you are hoping to get prescription glass fast this is not the place to order them.
Quick update I contact CEO of Quay through email, I was extremely surprised she contacted me appropriately 30 mins after my initial email. She apologized and was having the customer service manager contact me.
I was contacted by the manager who also apologized, refunded part of my order and sent my order to the RX department. I am a bit disappointed that after 9 working days it still hadn't made it that far. Well so far so good yet I still have no idea when the 2 pairs of prescription glasses will be done and shipped.
From the email I just received it says 21 days from making them to delivery. So looking at mid to end of September, way to long....
Constant confusing emails stating missing info to which I replied several times followed up by email stating the email was sent in error and 5 mins later another email stating missing info I must reply by Sept. 2 or my order would be canceled.
My order was placed on August 14th and I still don't know the status. Very unprofessional, axx backward way of doing business.
- Website easy to use
- Pay them & customer service and professionalism is out the door
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order prescription glasses
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Can’t send glasses back and it’s a mistake from the company
I bought buy one get one free spent $105 and got them and they are minis when I wanted a large size , I always buy these and they have changed the names and it doesnt make sense , Ill never buy these glasses again
- Great sunglasses
- Poor customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hemet, California
I placed an order and it was delivered to me, but I never received anything.
Me molesta pagar tanto por mis lentes que tanto quería para que me digan que me fueron entregados y no es verdad odio que pase esto con las compañías
Never received package
ORDER NUMBER: #QI-448**** 11/22/2022
TRACK MY ORDER
Carrier: UPS
Tracking ID: 927489****098655****899204
WHERE IS MY ORDER??? I RECEIVED ANOTHER PAIR ORDERED THE SAME DAY I RECIEVED 2 WEEKS AGO!
this order has been sitting in ft Meyers since nov 25th
Preferred solution: Deliver product or service ordered
Miami, Florida
Unsatisfied
I placed an order then received a BOGO & Quay would not honor it even tho the product had not shipped. Id rather work with a friendlier company. There was no reason they could not have done that for a customer.
They wanted me to reorder then send the original pair back which was a complete waste of time, money & shipping
User's recommendation: Go somewhere else
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Glassboro, New Jersey
Return /purchaee
I ordered the wrong sunglasses as they were so similar to the o es I meant to order. I ordered the nightfall and should have ordered the front runner .
However, customer service was on point and made my return experience perfect. The only one thing I am disappointed about is that I placed my order Friday and yesterday you sent a buy 1 get 1 free offer that I missed out on.
User's recommendation: I will continue and have Recommended this company.
Aiea, Hawaii
My payment for the glasses
I got charged but I didn't get any email confirmation about my order. I reached out to the customer care email & didn't receive anything yet about my refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order hasn't arrived
Communication is by email only and the team I needed to speak to was optical so stupid; optical only is able to be contacted by Quay agents wtfffff and NOT by phone but by email also an agent sends a message to another agent in another team at another department!!! Insane
Preferred solution: Apology
User's recommendation: Purchase in person! They have a team that contacts a team that contacts a team to contact you and not by phone by email only… *** ridiculous
Jackson, Mississippi
Never received package
Still hadn't received my package yet! Order back in November so where is, I else want my stuff by Christmas!
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